Taking inbound calls plus making outbound calls to customers and suppliers daily
Complete freight quotations & booking requests
Provide customer support by responding to emails, skype / slack requests
Complete incoming enquiries with a set of FAQ’s, systems and procedures
Overnight track & trace updates with freight companies and daily Google Sheets reports
Multi-task across emails and messaging groups while handling inbound inquiries

🎯 Requirements

At least 2 years customer service in an established BPO or inbound call centre
Prior freight forwarding experience is an advantage
Strong verbal and written English communication
Handle inbound & outbound calls from a home office
Ability to follow structured systems and procedures
Effective time management and prioritisation

🎁 Benefits

Full time work from home role
Day shift Monday to Friday Australian business hours
No weekend work
Holiday & sick leave
Australian national public holidays
Birthday bonus day off

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