RVP, Digital CSM

📋 Description

• Build the digital CS motion from the ground up using tooling and automation.
• Own activation and onboarding: ship self-serve onboarding and in-product nudges.
• Own scaled retention and expansion across self-serve/usage-based segments.
• Stand up automated, signal-driven engagement with health scoring and usage signals.
• Use AI as a force multiplier to extend reach and collaborate with Product.
• Hire, lead, and develop leaders: build and coach Regional Directors and CSMs.

🎯 Requirements

• Built or scaled a digital / tech-touch / one-to-many CS function.
• Developer-tools / technical-software domain experience.
• Leader of leaders: experience hiring, developing, and managing managers/directors at scale.
• Fluency with scaling CS toolkit: health scoring, usage signals, CS/automation tooling, and PLG expansion motions; comfortable owning GRR/NRR.
• Strong understanding of software development lifecycles, engineering orgs, and AI-enabled developer tooling.
• Executive presence and communication with developers and VP/CTO/CFO-level stakeholders.