RVP, Priority Support Engineering - EMEA

📋 Description

• Lead paid support programs across EMEA with DSE teams
• Build executive relationships with strategic customers
• Own revenue KPIs: attach, expansion, renewal
• Drive AI-native delivery and proactive advisory model
• Collaborate with reactive support, sales, and field teams
• Define handoff from pre-sales to post-sales delivery

🎯 Requirements

• 10+ years in enterprise customer-facing roles
• Track record with revenue targets in paid support or enterprise sales
• 5+ years leadership in SaaS/cloud environments
• Knowledge of data, analytics, AI, and cloud space
• Sales experience with cross-functional teams and CRM tools
• Comfort leading transformation and AI-native delivery

🎁 Benefits

• Opportunity to scale post-sales production support
• Lead AI-augmented engagement and workload insights
• Collaborate with regional Sales VPs and Solutions Engineering Directors