SA Customer Success Associate

📋 Description

• Field customer queries and communicate via various channels (Phone, chats, email, social media).
• Using the company’s service desk to communicate, record, and escalate, where required, customer
• Maintain professionalism when interacting with customers across any channel.
• Enable customers to do troubleshooting via the self-service knowledge base and assist and guide
• Prioritising and managing several open cases at the same time.
• Ability to escalate issues and do necessary follow-ups.

🎯 Requirements

• Minimum of 3 years of customer support experience.
• Online gaming experience with a focus on sports betting.
• Excellent communication skills, both verbal and written.
• Ability to work on shifts - morning, afternoon and night shifts.
• Knowledge and understanding of Social Media Platforms.
• Be a Team Player and work collaboratively within a team environment.