SaaS Onboarding Specialist (Remote)

📋 Description

• Own relationship during initial onboarding phase for new Pros including account activation and
• Serve as the primary and dedicated resource for Pros during their early lifecycle, ensuring a
• Reinforce and “resell” the value of HCP, helping Pros build confidence in their decision and
• Effectively communicate client information, trends, and feedback across teams (i.e. Sales
• Partner cross-functionally to support Pro success, especially collaborating with Account Managers
• Develop, prepare, and nurture our Pros for advocacy, using a consultative and empathetic approach

🎯 Requirements

• 1-3+ years experience in full-time customer success, implementation or sales
• Bachelor's degree or equivalent experience in a related field
• Proven success in developing relationships with new customers and exceeding success metrics
• Ability to work the scheduled shifts: Monday - Friday 11am-8pm PST
• Advanced English proficiency

🎁 Benefits

• Paid holidays and flexible, take-it-as-you-need-it scheduled time off
• A culture built on innovation that values big ideas, no matter where they come from