Safer Gambling Analyst

📋 Description

• Engage with customers via email, chat, and outbound calls regarding safer gambling.
• Conduct account reviews to assess gambling-related risk.
• Analyse flagged accounts from both safer gambling and AML perspectives.
• Handle complaints and escalation cases professionally.
• Monitor compliance inboxes and maintain SLA adherence.
• Escalate high-risk or complex cases appropriately.

🎯 Requirements

• Has been with Midnite for at least 6 months and has demonstrated consistent performance.
• Is in good standing and not currently under performance management.
• Has aligned with their current manager, with support for this secondment opportunity.
• Demonstrates strong emotional intelligence and sound judgement.
• Is highly detail-oriented with strong decision-making ability.
• Is motivated to step into a new challenge and develop within Compliance.

🎁 Benefits

• 13th cheque policy giving you an extra annual boost on top of your salary.
• Retirement fund contributions to help you build long term financial security.
• Employee Assistance Programme offering confidential support whenever you need it.
• Severe illness cover providing financial protection if life throws the unexpected your way.
• Life cover to give you and your loved ones added peace of mind.
• Income continuation benefit to protect your earnings if you are unable to work.