Safety Response Operations Lead

📋 Description

• Lead and coach a regional team of Safety Response Analysts, ensuring high performance, engagement
• Own regional operational outcomes, including utilization, SLA adherence, backlog health, and
• Handle and oversee the most complex and high-risk cases, serving as the first line of escalation
• Contribute directly to frontline work (20–30%), including investigations, enforcement decisions
• Partner cross-functionally with Product, Policy, Legal, Investigations, and local market teams to
• Drive operational excellence and continuous improvement, improving workflows, tools, automation

🎯 Requirements

• 8+ years of experience in Trust & Safety, Risk Operations, Investigations, Fraud, Annotation
• 4+ years of direct people leadership or senior-level operational ownership, including coaching
• Applied AI tools and automation to improve operational workflows, with sound judgment about where
• Deep familiarity with trust and safety operations, across multiple risk areas including content
• Strong decision-maker in ambiguous, high-risk environments, able to balance speed, accuracy, and
• Communicates complex safety and risk decisions clearly and credibly.