Safety Specialist

📋 Description

• Interact with customers via livechat, social, messaging, and phone.
• End-to-end management of complex cases per workflows and guidelines.
• Identify case type/severity and escalate appropriately to other teams.
• Handle cases with varying severity under close supervision.
• Recognize and assess threatening and risky behaviors.

🎯 Requirements

• 3+ years in customer service, mediation, emergency services, or Trust & Safety in a contact center.
• Hospitality experience a plus, especially for technology platforms.
• Able to work weekends/public holidays and variable shifts.
• Work in a high-pressure environment with sensitive, confidential materials.
• Strong interpersonal and written/spoken communication; conflict resolution.
• English proficiency; other languages are a plus.