Safety Trainer, X Money

📋 Description

• Training design and delivery for fintech products
• Compliance and risk education modules
• Onboarding for new hires across customer support roles
• Content development for manuals and knowledge bases
• Performance metrics to improve training impact
• Multi-channel support training for voice, chat, and email

🎯 Requirements

• Bachelor’s in Education or related field
• 3–5+ years in technical training or enablement
• Experience scaling agent training programs
• Fintech domain knowledge
• ADDIE and adult learning principles
• Proficiency with LMS, CRM, and content tools

🎁 Benefits

• Cross-functional collaboration
• Opportunity to work with AI-enabled training tools
• Emphasis on safety in fintech environments