Coach and mentor CSMs/Account Managers to improve satisfaction and retention.
Conduct quality reviews of customer interactions and give detailed feedback.
Develop and deliver coaching plans tailored to metrics and goals.
Collaborate with leadership on team skill development and continuous improvement.
Lead training sessions and refreshers to reinforce best practices.
Maintain standardized coaching documentation and feedback tools.

🎯 Requirements

Experience coaching CSMs, Account Managers, or similar roles
Solid foundation in equality assurance and structured feedback delivery
Former BPO trainers with QA and client-facing experience encouraged to apply
Excellent communication, facilitation, and coaching skills
Familiarity with CRMs and performance coaching tools
Must work in hybrid setup, align with US time zone (night shift)

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