Sales Implementation Associate

📋 Description

• Handle high-volume customer interactions across phone and email with small business owners guiding
• Own your ticket queue the way a seller owns their opportunity pipeline.
• Proactively position plan upgrades and surface cross-sell opportunities for Health Insurance
• Catch tax discrepancies live, troubleshoot unfamiliar state portals in real time, and make the
• Configure sick time, PTO, and overtime policies to keep companies compliant from day one.
• Work across teams: know when to solve customer situations yourself versus when to hand off to a

🎯 Requirements

• 1+ years in a high-volume sales or customer service role where you were cross-selling, upselling
• Eager to learn: excited to dive into a brand new industry and figure out details like tax codes
• Customer obsessed: put customer needs first, listen closely, build trust through consultative
• Drive: goal-oriented and competitive, want to hit numbers and level up sales game.
• Communication: strong across phone, email, and chat, with flexibility to adjust tone.
• Adaptability: problem solver who thrives on challenge and adjusts quickly.

🎁 Benefits

• Competitive base pay, benefits, and equity (RSUs)
• Location-based compensation
• AI tool integration as core part of work
• Growth path to Implementations and Solutions Engineering roles
• Potential career development and training