Sales & Leasing Service Specialist

📋 Description

• Respond to inbound and outbound inquiries about leasing and community info
• Schedule onsite appointments with leasing consultants for prospective residents
• Follow up with leads to highlight features and encourage tours
• Initiate and manage follow-up on customer service requests
• Conduct customer surveys regarding community experience
• Contact residents regarding delinquent rent accounts

🎯 Requirements

• High school diploma or equivalent required
• 0–2 years of customer service experience preferred
• Previous call center experience or training is a plus
• Ability to multitask and navigate multiple systems efficiently
• Strong communication skills, both written and verbal
• Comfortable working in a fast-paced, customer-focused environment

🎁 Benefits

• Paid time off including vacation, sick time, and 14 holidays
• Medical, dental, vision, and life insurance options, HSA/FSA plans
• 25% Rent Discount at any AIR community
• 401(k) plan with up to 6% employer contribution
• Paid parental leave of up to 16 weeks
• Tuition assistance and up to 100% reimbursement for job-related certifications