Sales Operations & Coaching Manager

📋 Description

• Own onboarding, coaching, PIPs, and performance exits
• Build and iterate sales playbooks balancing structure and judgment
• Track and analyze team metrics to identify issues
• Manage day-to-day ops including CRM, reporting, and processes
• Proactively communicate updates and business cases to leadership
• Drive a culture of accountability and continuous improvement

🎯 Requirements

• 4+ years of senior BPO sales management experience
• Strong operational background: reporting, process design, performance tracking
• Must have worked remotely with US-based companies
• American accent and polished communication skills
• Proven ability to manage up—framing asks in business impact terms
• Comfortable with direct, sometimes difficult performance conversations

🎁 Benefits

• Remote work with US-based teams
• Independent contractor engagement
• Competitive pay and growth opportunities
• Global exposure to fast-growing companies
• Culture focused on accountability and continuous improvement