Sales Operations Lead

📋 Description

• Serve as the operational point person for the AMER Customer Success organization, partnering
• Own and continuously improve Pylon workflows, configurations, and automations supporting customer
• Build and maintain reporting and dashboards for customer health, renewal risk, NRR, GRR, and CSM
• Manage the systems and workflows supporting Customer Success, including Pylon, Salesforce
• Design and improve playbooks, SOPs, and workflows for onboarding, QBRs, renewals, escalations, and
• Partner with Sales to create smooth, consistent handoffs from closed-won through onboarding and

🎯 Requirements

• 2+ years of experience in Sales Operations, Revenue Operations, Customer Success Operations, or a
• Hands-on experience administering and optimizing Pylon.
• Strong experience with Salesforce, including managing workflows, reporting, data quality, or
• Experience supporting a Customer Success organization and understanding the operational needs of
• Familiarity with customer health, renewals, retention, expansion, NRR, and GRR.
• Strong analytical and problem-solving skills, with the ability to turn ambiguous problems into

🎁 Benefits

• Experience with Customer Success platforms such as Pylon, Totango, Gainsight, Vitally, or similar
• Working knowledge of Clari, Gong, Nooks, Dealhub, DocuSign, ZoomInfo, and 6sense.
• Experience building or improving customer health scoring models.
• Experience with renewal forecasting, capacity planning, or CSM portfolio design.
• Experience managing integrations between CRM, Customer Success, support, and revenue tools.
• Experience developing enablement, SOPs, and documentation for distributed teams.