Sales & Retention Specialist

📋 Description

• Own the end-to-end retention process for premium programs, and own the retention rate and
• Run retention calls personally on high-value and complex cases, and set the script, standard and
• Own what we offer, against which root cause and in what order, and revise it on evidence rather
• Design and run structured retention experiments each quarter: state the hypothesis, define the
• Identify and remove friction in the refund journey, with the authority to change intake, routing
• Own the re-engagement motion for churned students and convert the win-back list into future cohort

🎯 Requirements

• 5+ years in retention, customer success or customer-facing sales, with at least two years owning a
• Demonstrable track record of moving a retention, churn or conversion metric, with the numbers to
• Experience managing agencies, contractors or vendors against performance standards.
• Experience designing and running structured tests rather than only executing a process.
• Experience with online learning platforms, high-ticket programmes and international customer bases.
• A strong personal interest in personal growth and development (familiarity with Mindvalley content