Sales Support Associate

📋 Description

• Venue Onboarding - Successfully onboarding new partner venues onto the Wolt platform and ensuring optimal access at necessary times
• Training & Support - Training our partner venues on how to use Wolt’s tools and equipment to operate effectively and independently
• Quality & Satisfaction Checks - Ensuring our portfolio of stores reach the highest Wolt service standards by conducting regular quality and satisfaction assessments
• Sales & Operational Support - Assisting the Account Management and Merchant teams with partner-related administrative tasks, coordination, and performance-boosting initiatives
• Merchant Requests & Issue Resolution - Responding to partner inquiries and resolving onboarding, contract, and operational issues in collaboration with our Support team
• Menu & Assortment Management - Leading updates and improvements to restaurant menus and retail assortments on the platform

🎯 Requirements

• Detail-oriented and organized
• Customer-focused: experience in customer service or sales support
• Tech-savvy: comfortable with digital tools and data
• Great communicator with merchants and internal teams
• Fluent in Greek and English; valid driver’s license and travel
• Bonus points for restaurant/retail/e-commerce experience

🎁 Benefits

• A fun, dynamic work environment with international teammates
• Career growth opportunities to learn and develop
• Wolt perks: discounts on orders and modern equipment
• Work-life balance with flexible routines