Sales Support Associate

📋 Description

• Data maintenance and cleanup initiatives such as Account Hierarchy, merging unnecessary accounts
• Front line/Tier 1 Support for Sales via the Sales Operations Case Queue, including initial triage
• Serve as an initial point of escalation from other Sales Support functions (Deal Desk, Commissions
• Data updates, such as Account/Territory Assignments
• User Administration e.g. activating new users and deactivating departing users in sales tools
• Identification of trends of issues, problems, and requests that may be symptoms

🎯 Requirements

• Graduate in any discipline with a minimum 1.5 years of sales operations experience is preferred
• Must have good Salesforce Knowhow and basic understanding of objects: account, contact, lead
• Hands on experience on Data Loader, Demand Tools or similar tools and knowledge of research
• Experience in working with ticketing/case management systems e.g. Salesforce, Zendesk, Jira and
• Able to handle and work with large volume of data
• Understanding of sales cycle and process & data segmentation

🎁 Benefits

• Macbooks are company standard
• Competitive salary and equity
• Comprehensive Health cover, dental cover, travel insurance & Life Insurance
• 20 weeks of Paternity and 26 weeks of Maternity leave to spend time with new arrivals