Sales Support Associate (Order Management)

📋 Description

• Assist with daily order entry tasks to log requests accurately and timely
• Use the ticketing system to manage order requests, quotes, and communications
• Process standard quotes and administrative documentation as requested
• Validate order packages for accuracy, legibility, completeness, and proper approval
• Submit orders to the provider(s) and confirm successful acceptance
• Communicate across channels (email, chat, AppDirect Office, and phone)

🎯 Requirements

• Strong interest in a career in order management, operations, or admin support
• Strong attention to detail; validate data accuracy across systems
• Proficiency with CRM and ticketing systems; real-time records
• Excellent written and verbal communication across multiple channels
• Ability to meet SLAs and KPIs while maintaining quality and compliance
• Dependable team player with focus on following instructions

🎁 Benefits

• Inclusive culture and commitment to diversity
• Opportunities to grow in order management and operations