Sales Team Lead (BPO & Outbound)

📋 Description

• Lead outbound sales reps to hit targets and metrics.
• Build and implement sales playbooks from insights.
• Analyze performance and implement improvement plans.
• Coach underperformers, create improvement plans, have difficult conversations.
• Oversee daily ops: CRM accuracy, reporting, workflows, compliance.
• Provide updates on progress to leadership and resources.

🎯 Requirements

• 4+ years leading outbound sales teams in a BPO.
• Proven playbook creation with measurable gains.
• Remote experience with US-based clients required.
• Strong English with American accent for stakeholders.
• Data-driven with KPIs, reports, metrics.
• Operational skills: process, CRM, workflow management.
• Effective coaching and feedback for teams.
• Excellent communication and leadership.

🎁 Benefits

• Fully remote work opportunity.
• Independent contractor arrangement.
• Work with fast-growing global companies.
• Competitive compensation package.
• Exposure to international sales operations.
• Long-term career growth opportunities.
• Develop expertise in BPO sales management.