Lead and coach a team of outbound sales reps to hit KPIs.
Build and refine sales playbooks based on performance data and market feedback.
Diagnose performance issues at team and individual level and take swift action.
Manage underperformers directly, including PIPs and tough conversations.
Oversee daily operations including CRM hygiene, reporting, and workflow management.
Partner with leadership to align team execution with company goals.

🎯 Requirements

4+ years leading sales or SDR teams in a BPO environment.
Proven playbook-building experience with real before/after examples.
Must have remote experience working with US-based clients (non-negotiable).
American accent and strong communication skills (non-negotiable).
Data-driven approach to quality and performance management.
Operationally minded — comfortable with reporting, process building, and metrics.

🎁 Benefits

Real growth opportunities.
Remote-friendly role.

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