Salesforce Administrator

📋 Description

• Configure and fine-tune our Salesforce Service Cloud setup - think workflows, custom fields
• Stay up to date on Salesforce capabilities and work closely with CX leadership to shape the
• Champion efficiency: continuously assess our systems and processes to identify opportunities that
• Oversee data integrity within the Salesforce Service Cloud instance, ensuring data compliance and
• Lead Salesforce projects from start to finish - whether it's a new integration, major upgrade, or
• Create and maintain individual reports, dashboards, and reporting infrastructure to provide

🎯 Requirements

• 2–5 years of hands-on experience as a Salesforce Administrator in a customer support, service, or
• Experience supporting agent workflows and service operations in Salesforce Service Cloud.
• You are a Salesforce Certified Administrator.
• Strongly preferred: Salesforce Certified Advanced Administrator (Admin II).
• Strongly preferred: Hands-on experience configuring Agentforce agents or Prompt Builder templates
• Strongly preferred: Understanding of how external tools and agents connect to Salesforce (APIs

🎁 Benefits

• Health insurance
• Equity awards
• Life insurance
• Disability benefits
• Parental leave
• Wellness benefits