Salesforce Support & Onboarding Lead

📋 Description

• Act as the escalation point for complex customer support issues, working directly on tickets
• Lead customer onboarding from the initial call through configuration and go-live, adapting
• Develop repeatable onboarding processes that improve consistency, efficiency, and the overall
• Deliver customer training sessions and create scalable educational resources, including user
• Help customers move beyond basic platform usage by identifying opportunities to improve adoption
• Partner with Customer Success teams to identify accounts that may be experiencing challenges and

🎯 Requirements

• At least 5 years of experience in a customer-facing role, preferably within a SaaS environment.
• At least 3 years of hands-on experience administering Salesforce.
• Practical experience creating and managing Salesforce custom objects and fields.
• Hands-on experience designing and implementing Salesforce Flows.
• Comfortable writing SOQL queries and troubleshooting Salesforce configuration and data issues.
• Experience managing user permissions, email templates, alerts, list views, reports, and dashboards.

🎁 Benefits

• Annual salary of $85,000–$95,000.
• Medical, dental, and vision insurance available after 90 days.
• 401(k) available after 90 days.
• Unlimited paid time off after 90 days.
• 9 paid holidays.
• Paid maternity and paternity leave.