SAP Support Manager – Warehouse Management (WM)

📋 Description

• Lead SAP Warehouse Management application support activities, overseeing incidents, problems
• Manage Level 2 and Level 3 support operations, ensuring effective troubleshooting and resolution of
• Provide functional leadership across key warehouse processes, including inbound and outbound
• Manage application support performance against agreed SLAs and operational KPIs, monitoring
• Lead major incident responses, escalation management, and root cause analysis, implementing
• Oversee support reporting, service reviews, operational documentation, knowledge articles

🎯 Requirements

• At least 8 years of SAP experience, including substantial hands-on expertise in SAP Warehouse
• Minimum 3 years of experience leading SAP application support, Application Management Services
• Strong knowledge of SAP WM configuration and warehouse business processes, including
• Proven experience supporting SAP ECC production environments and managing incidents, problems
• Solid understanding of integration between SAP WM and related modules, particularly MM, IM, SD, PP
• Demonstrated experience managing SLA-driven support environments, monitoring operational KPIs, and

🎁 Benefits

• Estimated annual compensation range of USD 67,800 to USD 117,800, depending on experience, skills
• Comprehensive health, dental, and vision insurance coverage.
• Employee wellness programs and resources.
• Life and disability insurance.
• Retirement savings plan.
• Paid holidays and paid time off.