Identify signals of at-risk accounts and coordinate renewal remediation.
Handle high volumes of phone calls and email inquiries.
Maximize customer lifetime value, reduce churn, and spot upsell opportunities.
Build quick rapport with customers and apply problem solving to provide solutions.
Diagnose root causes of issues and work with customers on fair contract negotiations.

🎯 Requirements

2+ years in a customer-facing role (sales or support)
Fluent Spanish speaking ability
Strong ability to build and maintain customer relationships
Excellent listening and problem-solving skills
Strong written and verbal communication and presentation skills
Proven ability to manage multiple responsibilities with high attention to detail

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