Troubleshoot and resolve user access and identity verification issues; escalate to Tier 3.
Assist users with access requests, review denials, and document steps.
Support onboarding/offboarding; verify account creation and deprovisioning.
Perform basic system diagnostics, review logs, test connectivity.
Maintain incident records, create troubleshooting docs, update issues.
Provide guidance on system access, password resets, and account management.

🎯 Requirements

2-3 years IT support; knowledge of identity management, access controls, and user directories.
CompTIA A+, Security+ or equivalent certification preferred.
Knowledge of PagerDuty and Dynatrace.
Strong communication, customer service, problem-solving, and teamwork.
Understanding access control, provisioning, and identity verification; follow runbooks.

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Engineering Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot