Scale Customer Success Manager

📋 Description

• Manage a portfolio of 1,000+ customers, maintaining touchpoints and health monitoring through
• Develop and execute customer success strategies that drive adoption, retention, and expansion
• Identify at-risk accounts early through predictive analytics and implement targeted intervention
• Drive product adoption and feature utilization across your customer base using data-driven
• Coordinate daily operations, case assignments, and escalation protocols with the inside support
• Foster a collaborative environment focused on customer problem solving

🎯 Requirements

• 3+ years of customer success, account management, or related experience in B2B SaaS with
• Proven track record managing very large customer portfolios (1,000+ accounts) with strong retention
• Advanced analytical skills with experience using CS platforms (Gainsight, ChurnZero, etc.) and
• Excellent communication and presentation skills with ability to engage with smaller business owners
• Experience with CRM systems (Salesforce, Hubspot, etc), business intelligence tools, and customer

🎁 Benefits

• A fun, fast-paced work environment
• Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
• 11 paid holidays
• Community and social events to keep you connected and engaged
• Mental Health Benefits
• Medical, Dental and Vision insurance