Scale Customer Success Manager - DACH

📋 Description

• Deploy scalable engagement strategies with webinars, emails, in-app messaging
• Drive product adoption and customer satisfaction at scale
• Engage customers via digital channels to realize Wrike value
• Identify growth opportunities for account expansion
• Monitor customer health with analytics and metrics
• Promote a digital-first culture in customer success

🎯 Requirements

• 2+ years in scale CS or SaaS role
• Customer-centric mindset
• Strong organizational skills for high-volume activity
• Data-driven business acumen with enterprise negotiation experience
• Digital engagement campaigns experience
• Fluent in German and English (written and spoken)

🎁 Benefits

• 25 calendar days paid vacation
• Sick leave: 5 paid days
• Parental leave: 18 weeks maternity / 4 weeks paternity
• 2 volunteer days
• Medical insurance (employees + dependents)
• Hybrid working model