Scaled Customer Success Manager

📋 Description

• Own post-sales onboarding, adoption, and renewal for a growing portfolio
• Collaborate with Sales, Product, Engineering, and Marketing
• Build scalable onboarding, education, and lifecycle programs
• Monitor health signals and improve retention
• Identify expansion opportunities from adoption and usage
• Create scalable assets like playbooks and enablement content

🎯 Requirements

• 3–6 years in Customer Success or similar roles at high-growth B2B SaaS
• Experience managing a scaled portfolio with strong outcomes
• Strong organizational, communication, and data-driven skills
• Ability to prioritize across many customers and initiatives
• Product empathy and comfort with AI tooling for automation
• Builder mindset: create processes and systems that scale

🎁 Benefits

• In-office policy with SF, London, and Bangalore offices
• Visa sponsorship support on a case-by-case basis
• Competitive base salary with equity
• Commuter allowance, flexible PTO, health/dental/vision, 401(k)
• Additional perks like meals, snacks, and supportive company culture