Scaled Customer Success Manager

📋 Description

• Manage post-sales engagement for a large customer portfolio with strategic touchpoints.
• Leverage AI tools and automation to create personalized, scalable journeys.
• Develop, test, and iterate digital-first playbooks using data.
• Proactive problem solver; identify friction points and architect scalable fixes.
• Analyze customer health data to run campaigns that mitigate churn.
• Partner with Marketing and Box Consulting to operationalize CS programs.

🎯 Requirements

• Resilient and gritty; thrives in fast-paced environments.
• Tech-savvy innovator; passion for AI, automation, and workflow efficiency.
• 3+ years in Customer Success, Account Management, or Digital Marketing.
• Self-starter; takes initiative and closes gaps.
• Data-driven storyteller; translate data into compelling customer narratives.
• Expert communicator; strong writing for mass comms and webinars.

🎁 Benefits

• Equity and comprehensive benefits
• Reasonable accommodations for applicants with disabilities
• Equal opportunity and inclusive culture
• Pay transparency and fairness