Scaled Customer Success Manager

📋 Description

• Own adoption, customer health, and renewal readiness across a scaled customer portfolio, using
• Provide focused engagement for a priority group of customers, partnering closely with Renewal
• Design and execute targeted campaigns and scaled touchpoints that help customers adopt key
• Serve as the coordination point between Programmatic and Digital Customer Success and the Renewals
• Own and manage shared inbound customer email channels, triaging questions and requests
• Use data to segment customers, identify patterns, test engagement strategies, measure impact, and

🎯 Requirements

• 4+ years of experience in B2B SaaS Customer Success, Account Management, Digital Customer Success
• Recent experience directly managing or materially influencing customer renewals across a book of
• Demonstrated success managing customer outcomes across a broad or high-volume portfolio through a
• Strong analytical judgment and fluency in SaaS retention metrics, including renewal rate, gross
• Experience designing or executing customer lifecycle, adoption, retention, or renewal-readiness
• Excellent written and verbal communication skills, including the ability to create clear