Scaled Customer Success Manager (AMER)

📋 Description

• Own growth for a portfolio of 1,000+ SME customers using data-driven insights to drive adoption and revenue.
• Grow existing customer base with intent signals to trigger targeted outreach and campaigns.
• Drive engagement and revenue through proactive lifecycle marketing, education, and strategic support.
• Collaborate cross-functionally with Sales, Product, Marketing, and Operations.

🎯 Requirements

• 2+ years’ experience in CS, support, or account management in a fast-growing tech startup or financial services.
• Proven commercial acumen with direct ownership of revenue, upsell, or expansion targets.
• Analytical rigor using large datasets to identify growth opportunities.
• Experience crafting messaging and automated, one-to-many outreach or lifecycle campaigns.
• Clear prioritization skills for high-touch vs automated engagement.
• Bachelor’s degree or equivalent experience.

🎁 Benefits

• Cross-functional collaboration across Sales, Product, Marketing, and Ops
• Growth opportunities in a fast-growing fintech
• Work with a global SME customer portfolio