Scaled Customer Success Manager

📋 Description

• Engage with customers to gather feedback, understand their needs, and provide guidance on product
• Develop standardized yet personalized customer communications triggered by timing, customer
• Collaborate with Customer Experience leaders, Product, and cross-functional teams to create
• Monitor customer health, product usage, engagement trends, and key performance metrics to identify
• Use customer health scores and product analytics to recommend targeted engagement strategies that
• Partner with Adoption Services, Renewals, and Education teams to continuously refine the digital

🎯 Requirements

• At least one year of experience in Customer Success, customer service, or customer marketing.
• Excellent written and verbal communication skills, with the ability to engage customers clearly and
• A naturally curious, customer-focused mindset and a desire to understand the underlying challenges
• Strong organizational and project management skills, including the ability to manage competing
• Demonstrated ability to manage a high-volume book of business and maintain effective customer
• Excellent relationship-building skills, with the ability to develop meaningful partnerships with

🎁 Benefits

• Competitive compensation: Base salary ranging from CA$70,000 to CA$85,000 annually, depending on
• Additional rewards: Eligibility for a performance-based bonus and equity.
• Remote-first flexibility: Work remotely from eligible locations in British Columbia or Ontario
• Flexible workspaces: Access to coworking options in downtown Toronto or central Vancouver.
• Health and wellness: Comprehensive health and wellness benefits available from your first day
• Remote work support: A MacBook, monthly phone and internet subsidy, and a work-from-home budget to