Scaled Customer Success Manager, EMEA

📋 Description

• Own renewals and expansions across a named portfolio of accounts, driving net revenue retention and
• Lead scaled customer engagement motions—including QBRs, value reviews, and enablement sessions—to
• Monitor customer health using data and analytics, identifying churn signals early and executing
• Serve as a trusted advisor to customers with a prescriptive, consultative approach, integrating
• Collaborate cross-functionally with Legal Engineering, Product, and Sales to relay customer
• Build and refine scalable playbooks and processes that elevate the team's approach to customer

🎯 Requirements

• 3+ years of experience in Customer Success, Account Management, or a renewals-focused role within
• Demonstrated track record of managing a high-volume book of business and consistently meeting or
• Strong commercial acumen with experience owning renewals conversations and identifying upsell or
• Excellent communication and strategic planning skills, with the ability to engage stakeholders at
• Data-driven mindset with experience leveraging customer health metrics, adoption data, and CS
• Collaborative, proactive disposition with a team-first mentality and comfort operating in a