Scaled Customer Success Manager

📋 Description

• Design and execute scalable customer success programs that drive adoption, retention, renewals, and
• Balance proactive one-to-many customer programs with targeted customer engagements.
• Build and evolve webinars, office hours, CRM clinics, and other scalable customer success programs.
• Use customer data and product insights to identify customer health, risks, and opportunities.
• Design automations and workflows that improve the customer experience and help CS scale.
• Partner with Product, Engineering, RevOps, Solutions Engineering, Support, and Marketing to improve

🎯 Requirements

• 5+ years of relevant professional experience, including 3+ years in Customer Success or Account
• A passion for technology and a track record of coaching customers on how to get the most out of a
• Proven success building scalable customer success programs while developing strong customer
• A data-driven approach to identifying customer needs, prioritizing work, and improving outcomes.
• Experience working at an early- or growth-stage startup.
• A builder mindset with a desire to create repeatable solutions and help CS scale.

🎁 Benefits

• Equity offered
• Early-stage startup environment
• Opportunity to impact scale and customer experience