Scaled Customer Success Manager - London

📋 Description

• Manage a large portfolio of accounts (>100) and coordinate renewals.
• Maintain and report a rolling 90-day renewal forecast (pricing, timing, risks).
• Engage with key decision-makers to identify requirements and contract terms.
• Achieve customer goals and address concerns in short-term interactions.
• Run 1:1 engagements or 1:many programs to drive impact.
• Contribute to scaled CS playbooks and email sequences to drive activation.

🎯 Requirements

• 3+ years in Sales/Customer Success/AM in Enterprise SaaS.
• Experience managing a large volume of accounts.
• Strong knowledge of CS platforms (Planhat, Gainsight, ChurnZero, Vitally).
• Proven track record of achieving goals.
• Strategic, process-oriented business growth mindset.
• Experience with scaled programs or building playbooks in CS/Sales platforms.

🎁 Benefits

• Competitive salary + stock options
• Paid parental leave: 16 weeks primary, 5 weeks secondary
• 25 days annual leave + public holidays
• Cycle to work scheme (London)
• Private medical insurance (UK)
• Career growth opportunities