Scaled Enterprise Customer Success Manager

📋 Description

• Drive onboarding, adoption, retention, and expansion for SMB to Mid-Market
• Collaborate with Enterprise, Sales, Product, Support, Marketing
• Use data and repeatable programs to scale customer impact
• Manage a high-volume portfolio with a lower-touch model
• Identify self-serve opportunities and enterprise conversions
• Collaborate to improve product experience and enablement

🎯 Requirements

• 3+ years in CS, AM, Sales, or related roles at scaling tech companies
• Experience with SMB/Mid-Market, SaaS or AI/productivity tools
• Strong judgment; balanced personalized vs. scalable engagement
• Proven adoption, retention, and growth across books of business
• Excellent written and verbal communication
• Comfort with data to prioritize outreach and detect trends

🎁 Benefits

• Remote-friendly, hybrid work model
• Competitive salary with equity option
• Collaborative, data-driven culture