Scheduling Supervisor

📋 Description

• Provide operational oversight and ensure timely and accurate scheduling of participant appointments in alignment with WelbeHealth’s scheduling protocols.
• Troubleshoot complex or urgent scheduling issues and resolve escalations promptly; serve as the point of contact for escalated scheduling inquiries with internal staff, external entities, and participants.
• Ensure quality assurance by reviewing scheduling data for accuracy, completeness, and compliance.
• Participate in administrative and compliance tasks with the objective of ensuring scheduling operations comply with policies, procedures, and regulatory requirements.
• Provide leadership and team management by directly supervising and supporting the Scheduling Specialists and Onsite Specialty Scheduler, providing coaching, mentorship, and daily oversight of scheduling activities and workflows.
• Monitor team productivity, accuracy, and adherence to scheduling policies and performance standards.

🎯 Requirements

• High school diploma or equivalency required; associate or bachelor’s degree in healthcare administration or operations management preferred.
• Minimum of two (2) years of experience in healthcare scheduling or operations.
• Minimum of two (2) years of experience working in a supervisory position with demonstrated ability to mentor and develop team members preferred.
• Minimum of one (1) year of experience working with Electronic Medical Records (EMR) and scheduling/communication platforms required.
• Experience leading in a data-driven organization, leveraging reports and data to prioritize and manage people and projects.
• Strong leadership skills with a proven ability to coach, motivate, and develop high-performing teams.

🎁 Benefits

• Medical, dental, vision insurance
• 17 days of personal time off (PTO), 12 Paid holidays observed annually, and 6 sick days
• 401K savings + match
• Comprehensive compensation package including base pay and bonus