Scheduling Supervisor

📋 Description

• Provide operational oversight for timely, accurate scheduling of participant appointments.
• Troubleshoot complex scheduling issues and escalate inquiries as needed.
• Ensure quality assurance by reviewing scheduling data for accuracy and compliance.
• Lead and coach Scheduling Specialists with daily oversight.
• Monitor team productivity and adherence to scheduling policies.
• Ensure professional, empathetic communication with participants, families, providers, and team.

🎯 Requirements

• High school diploma or GED; healthcare admin/operations degree preferred.
• 2+ years experience in healthcare scheduling or operations.
• 2+ years supervisory experience with mentoring and team development preferred.
• 1+ year EMR and scheduling/communication platform experience.
• Experience leading in a data-driven organization using reports to prioritize projects.
• Strong leadership to coach, motivate, and develop high-performing teams.

🎁 Benefits

• Medical, dental, and vision insurance coverage.
• PTO, holidays, and sick days: 17 PTO days, 12 holidays, 6 sick days.
• 401K savings with company match.
• Additional benefits and wellness programs.