SDC Manager, GTM Accelerate

📋 Description

• Hire, lead and develop Implementation Specialists to guide user implementations
• Oversee project delivery for your team's book: monitor health, quality, and SLA
• Manage team capacity: assignments, resource allocation, and PTO planning
• Coordinate escalations across Product, Sales, Engineering, and Pro Services
• Manage onboarding for new Specialists, including system access and training
• Identify opportunities to improve processes and adopt new practices
• Collaborate with cross-functional teams like Sales and Product to deliver high-impact initiatives
• Advocate for excellent customer service and build relationships with users

🎯 Requirements

• 5+ years leading professional services and/or customer success teams in tech
• 10+ years customer-facing experience in infrastructure, platform, or SaaS
• Explain complex business and technical concepts to technical and non-technical audiences
• Experience working cross-functionally with global teams on high-impact initiatives
• Operational mindset with experience launching new processes and delivering services
• Analytical skills to investigate, prioritize, and identify root causes
• Comfort in ambiguous, fast-paced environments
• Excellent written and verbal communication skills