Seasonal Agent Support Supervisor

📋 Description

• Monitor and analyze performance metrics to coach and adjust workflows
• Lead and support seasonal remote staff to ensure productivity
• Provide feedback on calls, chats, and emails
• Support daily team management with the Team Manager
• Handle first-level escalations
• Collaborate with QA, Training, and Management to drive improvements

🎯 Requirements

• Residency in FL, OH, TN, TX, UT, or VA
• 2+ years customer service management experience
• 5+ years combined education/work/volunteer experience
• Space to work remotely with desk and provided equipment
• Quiet workspace free of distractions
• Reliable internet ≥128 Mbps

🎁 Benefits

• Fully remote employment
• Competitive compensation and benefits
• Health, vision, dental coverage for you and dependents
• 401K with employer match
• Home office budget and internet reimbursement
• Four weeks paid vacation plus holidays