Seasonal Bilingual Agent Support Representative (Remote - TN)

📋 Description

• Spend your day in a queue taking calls from insurance agents across the country.
• Learn ACA enrollment to help agents enroll clients.
• Help agents troubleshoot the platform and answer questions about applications.
• Follow support protocols while providing thoughtful service on every call.
• Support with other related tasks as needed.

🎯 Requirements

• Residency in Florida, Ohio, Tennessee, Texas, Utah, or Virginia.
• Fluency in spoken and written Spanish.
• Previous customer service experience.
• 3+ years of combined education, work, or volunteer experience.
• Strong collaboration and multitasking in team settings with open communication.
• A dedicated remote workspace with room for a monitor and equipment.
• A quiet, distraction-free workspace to ensure privacy.
• Reliable home internet with download speed >128 Mbps.

🎁 Benefits

• Remote-first US-based company.
• Competitive compensation package.
• Health, vision, and dental coverage for you and dependents.
• HSA/FSA options with contribution limits.
• Home office budget and internet reimbursement.
• 401K with company match after a grace period.