Seasonal Bilingual Agent Support Representative (Remote - UT)

📋 Description

• Take calls from insurance agents nationwide
• Learn the ACA enrollment process to help agents enroll clients
• Troubleshoot the HealthSherpa platform and answer questions
• Follow support protocols, balancing efficiency and empathy on every call
• Provide related tasks as needed
• Fully remote role with reliable internet access

🎯 Requirements

• Residency in Florida, Ohio, Tennessee, Texas, Utah, or Virginia
• Fluency in spoken and written Spanish
• Previous customer service experience
• 3+ years of combined education, work, or volunteer experience
• Strong collaboration and multitasking in team settings
• Reliable home internet with download speed over 128 Mbps

🎁 Benefits

• Fully remote employment
• Computer and equipment for the duration of the role
• Monthly internet stipend
• Paid training
• Overtime opportunities
• Health, vision, and dental coverage for you, your spouse, and dependents