Seasonal Custom Order Resolution Specialist

📋 Description

• Handle phone, email, live chat, and social media interactions with a high degree of ownership and
• Resolve unique customer concerns, custom product inquiries, and fulfillment challenges promptly and
• Leverage detailed internal knowledge base to augment your service approach: you don't have to know
• Manage multi-system workflows by cross-referencing order information, checking custom design files
• Document customer interactions thoroughly and accurately within Salesforce or other advanced CRM
• Identify operational errors or platform friction points and share proactive insights with Customer

🎯 Requirements

• A Bachelor’s degree or equivalent work experience.
• Ability to communicate effectively in English, both verbally and in writing, is required.
• Experience working with high-end customers, with accountability for fully owning and solving
• Experience handling inbound contact volume; familiarity with how contact queues work, keeping
• Experience with design-related work and fulfillment: photo printing, design files, etc.
• An interest and aptitude for design- or technical-related issues and problems is a plus.

🎁 Benefits

• Minted utilizes a market-based compensation model with four geographic tiers. Final compensation is
• Geo 2: Washington, DC; Chicago, IL; Seattle, WA; Austin, TX; Atlanta, GA; Portland, OR - $19.19/hr.
• Geo 3: All other locations within AZ, AR, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NV