Seasonal Customer Service Representative

📋 Description

• Handle phone, email, live chat, and social media interactions with warmth.
• Resolve unique customer concerns and design/fulfillment queries promptly.
• Leverage knowledge base to assist with product design, photos, printing.
• Cross-reference order info and process order adaptations in real-time.
• Document interactions in Salesforce or other CRM platforms.
• Identify platform friction and share insights with leadership.

🎯 Requirements

• A Bachelor's degree or equivalent work experience.
• Experience with high-end customers and problem solving without scripts.
• Experience with inbound contact volumes, queues, and multi-channel support.
• Design-related experience with photo printing and design files.
• Strong written communication and attention to detail.
• Experience with omni-channel CRM platforms (SF, ZD, etc.).

🎁 Benefits

• Remote seasonal role from September to December 2026.
• Flexible weekend availability with set schedule.
• Competitive tiered compensation based on location.