Seasonal Customer Service Representative - 2026 (Eastern Region)

📋 Description

• Handle phone, email, live chat, and social media with warmth.
• Resolve unique customer concerns and fulfillment questions without scripts.
• Use detailed knowledge base to augment service and find answers.
• Manage multi-system workflows: orders, designs, inventory, and updates.
• Document interactions thoroughly in Salesforce or other CRM per policy.
• Identify operational friction and share insights with leadership.

🎯 Requirements

• Bachelor’s degree or equivalent work experience.
• Experience serving high-end customers and owning problems.
• Experience handling inbound contact via multiple channels.
• Experience with design-related work and fulfillment (photo printing).
• Excellent written communication; no canned templates.
• Proficient with omni-channel CRM platforms (Salesforce, Zendesk) and quick to learn.

🎁 Benefits

• Paid Sick Leave
• Minted Friends and Family Discount
• Access to employee perks portal