Seasonal Customer Service Representative - 2026 (Mid-Atlantic & Midwest)

📋 Description

• Handle phone, email, live chat, and social media with warmth.
• Resolve unique customer concerns and fulfillment issues promptly.
• Use internal knowledge base to answer questions and guide service.
• Manage multi-system workflows across order data, design files, and inventory.
• Document interactions in Salesforce or other CRM per data policies.
• Identify platform friction and share insights with CS leadership.
• Maintain high-quality interactions with proactive communication.

🎯 Requirements

• A bachelor's degree or equivalent work experience.
• Problem-solver who thrives in unscripted customer situations.
• Tech-savvy with CRM and order databases; fast learner.
• Fast learner who internalizes evolving workflows and rules.
• Excellent written communication; no canned templates.
• Experience with omni-channel CRM platforms like Salesforce and Zendesk.