Seasonal Customer Service Supervisor (Graphic Design Experience Required)

📋 Description

• Lead a seasonal PQ Resolution team of ~30 assistants and 2 specialists.
• Partner with CS Shift Managers to monitor live queues and adjust staffing for spikes.
• Collaborate with Print Quality Supervisor to align on policies and diagnose file issues.
• Oversee onboarding and seasonal nesting; coach staff on productivity and quality goals.
• Monitor Salesforce data to identify trends and share coaching wins and CSAT updates.
• Stay connected with remote team via Slack and maintain morale during peak periods.

🎯 Requirements

• 1+ years supervising a fast-paced customer service or production team.
• 3+ years in customer service with queue management and live metrics.
• Able to learn Minted products; comfortable navigating Adobe files.
• Experience running reports/metrics in Salesforce Lightning and Google Suite.
• You enjoy developing people; deliver constructive feedback and updates.
• Flexible schedule including weekends during peak seasons.

🎁 Benefits

• Remote work during peak seasons
• Seasonal role with leadership impact
• Collaborate with CS and Print teams
• Learn Minted print and design workflows
• Opportunity to improve CSAT and customer experience
• Mentorship and coaching focus