Minted

201-500 employees
9 jobs posted

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Seasonal Customer Service Team Supervisor

Customer Support

Added

8 days ago

Location

🌍 North America

Type

Full time

Salary

Salary not provided

Related skills

slack google sheets coaching leadership google docs

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📋 Description

Direct supervisor of CS Leads and CSRs
Coach CSRs and drive productivity via queue management
Shift start/end check-ins with real-time feedback (Slack/Hangouts)
Regular one-on-ones to review performance and coach
Ensure adherence to schedules and Workforce Management guidelines
Partner with cross-functional teams to deliver premium customer experience

🎯 Requirements

Bachelor's degree or equivalent
4+ years customer service experience (eCommerce/retail)
1+ year leadership experience managing a team
Strong work ethic and problem solving
Excellent written and verbal communication
Proficient with Google Docs, Sheets, Slides

🎁 Benefits

Remote seasonal role Sept–Dec 2026
Flexible/variable hours including weekends

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