Seasonal Personalization & Order Resolution Assistant - 2026

📋 Description

• Handle phone, email, live chat, and social media interactions with a high degree of ownership and
• Resolve unique customer concerns, custom product inquiries, and fulfillment challenges promptly and
• Leverage detailed internal knowledge base to augment your service approach: you don't have to know
• Manage multi-system workflows by cross-referencing order information, checking custom design files
• Document customer interactions thoroughly and accurately within Salesforce or other advanced CRM
• Identify operational errors or platform friction points and share proactive insights with Customer

🎯 Requirements

• A Bachelor’s degree or equivalent work experience.
• Experience working with high-end customers, with accountability for fully owning and solving
• Experience handling inbound contact volume; familiarity with how contact queues work, keeping
• Experience with design-related work and fulfillment: photo printing, design files, etc.
• An interest and aptitude for design- or technical-related issues and problems is a plus.
• Excellent written communication skills, showing the ability to write structured, custom, and

🎁 Benefits

• Set schedule you can count on within operating hours, including weekends.
• Remote seasonal role
• Market-based compensation with geographic tiers