Seasonal Print Quality Resolution Assistant - 2026

📋 Description

• Handle live customer interactions via phone, email, and chat with empathy and accuracy.
• Guide customers through the order replacement process and resolve issues in real time.
• Triage requests to determine internal vs. customer-driven changes.
• Open and diagnose print issues using Adobe Illustrator/Photoshop; edit files as needed.
• Coordinate cross-functionally to smooth transitions to Print Quality queue.
• Document technical data in Salesforce for trend tracking.

🎯 Requirements

• Excellent written and verbal communication; adapt tone for live support.
• Proficiency in Adobe Illustrator, Photoshop, Acrobat Pro; Lightroom a plus.
• Strong critical-thinking to resolve design/print problems on the fly.
• Experience with Salesforce Lightning and Google Suite.
• Ability to work remotely in a team setting and take feedback well.
• Available to work at least one weekend day.

🎁 Benefits

• Remote seasonal role (Sept–Dec 2026).
• Competitive, geo-based compensation structure (see posting).
• Equity/benefits information available through Minted’s process.